Product Questions

1. What does the mini thermal printer do?

Our mini thermal printer is a compact, ink-free printer that allows you to print labels, notes, receipts, and more using thermal paper. It’s portable, easy to use, and perfect for on-the-go printing.

2. Does the printer require ink or toner?

No! The printer uses thermal printing technology, which means it doesn’t require ink or toner. Just load the thermal paper, and you’re ready to print.

3. What kind of paper does the printer use?

The printer works with thermal paper rolls, which are available in different sizes and colors. You can purchase additional rolls directly from our store.

4. Is the printer compatible with my phone?

Yes! Our mini thermal printer connects to both iOS and Android devices via Bluetooth. Simply download the app, pair your device, and start printing.

5. Can I print photos with this printer?

Yes! The printer can print black-and-white images, graphics, and text. Keep in mind that thermal printing does not produce high-resolution images like inkjet or laser printers.

Ordering & Shipping

6. How long does shipping take?

Orders are typically processed within 24-48 hours and shipped via standard shipping. Delivery times vary by location, but most orders arrive within 5-10 business days.

7. Do you offer international shipping?

At this time, we only ship within [your shipping region]. We’re working on expanding our shipping options!

8. Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Returns & Warranty

9. What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item for a refund or exchange. The product must be in its original condition.

Support & Contact

11. How can I contact customer support?

You can reach us at info@brightgoodsco.com or through our contact form on the website. We’re happy to help with any questions or concerns!